This is the privacy policy statement for Truck Insurance Online and Clark Family Pty Ltd in relation to this website.
We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose and protect your personal information when you use our website and related services.
Information We Collect and How It is Used
To process your financial services referral request, Truck Insurance Online may collect your name, phone number, email address, postcode and other details relevant to the type of service you are requesting.
This information is used to facilitate your referral to a participating third-party broker, lender, insurer or other provider. Truck Insurance Online, on behalf of Clark Family Pty Ltd, will ordinarily provide your enquiry to a participating provider selected through our referral network so that they can contact you directly and provide the services you have requested.
We may also disclose information where reasonably necessary to administer your referral, respond to your enquiry, meet our legal or regulatory obligations, investigate a complaint, or manage the operation and compliance of our referral service.
We may also receive information from participating brokers, lenders, insurers or other providers about the progress or outcome of an enquiry, application or referral, including through secure electronic systems or APIs. We may use this information for purposes connected with administering the referral, customer service, quality assurance, record keeping, remuneration or referral reconciliation, complaint handling, and compliance or regulatory reporting.
If you do not provide the personal information we request, we may not be able to assist you with your referral or process your enquiry.
Disclosure of Personal Information
We may disclose your personal information to participating brokers, lenders, insurers or other providers where necessary to facilitate the referral or service you have requested. We may also disclose personal information where reasonably necessary to administer our referral service, respond to an enquiry or complaint, comply with legal or regulatory obligations, or engage service providers that assist us in operating our business.
Participating providers are required to handle personal information provided through our referral service in accordance with applicable privacy laws and the requirements governing their participation in our referral network.
We do not currently disclose personal information to overseas recipients. If our information-handling practices change and personal information is likely to be disclosed to recipients outside Australia, we will update this Privacy Policy as required.
Please note: Once you are referred to a third-party broker, lender, insurer or other provider, that provider's own privacy policy and terms will apply to information you subsequently provide directly to them.
Cookies and Tracking Technologies
Truck Insurance Online uses cookies and similar technologies to support website functionality, maintain session information, understand how visitors interact with our website and improve system performance and user experience.
We may also use third-party analytics, advertising or measurement services that use cookies, pixels or similar technologies. Depending on the technology used, these services may collect information about your device, browser, pages visited and interactions with our website.
Where these technologies involve the collection, use or disclosure of personal information, we take reasonable steps to ensure that they are used consistently with applicable privacy requirements. We seek to limit the information collected to what is reasonably necessary for the relevant purpose.
You can control or disable cookies through your browser settings. Where additional consent is required for particular tracking or advertising technologies, we may provide additional notices or consent controls when you use the website.
Security and Retention of Personal Information
We take reasonable steps to protect personal information we hold from misuse, interference, loss, unauthorised access, modification and disclosure. These measures may include access controls, secure systems, authentication measures and other technical and organisational safeguards appropriate to the information being handled.
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including administering referrals, responding to enquiries, maintaining appropriate business and compliance records, resolving complaints and meeting legal or regulatory obligations.
When personal information is no longer required to be retained, we take reasonable steps to securely destroy or de-identify it, subject to any legal or record-keeping requirements.
Access and Correction of Personal Information
You may request access to the personal information we hold about you at any time. We will not charge any fee for making a request but may charge you reasonable costs incurred in providing access, such as photocopying or postage.
You may also request correction of your personal information if you believe it is inaccurate, out of date, incomplete or misleading. We will respond to access and correction requests within a reasonable timeframe.
To make a request, please contact us. We may ask you to submit your request in writing or provide information necessary to verify your identity before providing access to personal information.
Complaints and Dispute Resolution
If you have any concerns about how your personal information has been handled, please contact us so that we can investigate and resolve your concern promptly.
If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC):
We regularly review and update our privacy policy to ensure ongoing compliance with applicable laws and best practices. Updates will be published on this page with the latest revision date.
Contact Us
If you have any questions about this privacy statement, how we handle your information, or your dealings with this website, please contact us.
FOLLOW US
Follow us!
We are a proud member of the Financial Services Online network!
Connect with us on your favourite social media platform for the latest financial news, views, resources and information.
Fresh commercial insurance data points to a more buyer-friendly market, but Australian truck operators should be careful not to read the headline fall as a simple forecast for cheaper heavy vehicle cover. Marsh’s Q3 2026 Global Insurance Market Index, released on 21 October 2026, reported a 12 per cent fall in Pacific commercial insurance rates for the quarter, led by property and supported by strong insurer competition. - read more
The latest National Truck Accident Research Centre major incident findings give transport operators a cautiously positive signal: large heavy vehicle loss numbers eased in 2025, but the underlying causes still point squarely to operational discipline. For businesses managing truck insurance, the practical takeaway is not simply that the road environment has improved. It is that insurers, brokers and fleet managers are likely to keep focusing on preventable risk, especially driver attention, speed, following distance and the quality of safety systems. - read more
Fresh insurance industry attention on severe weather preparation is a timely reminder for transport operators that storm, flood, hail and bushfire exposure is not just a seasonal inconvenience. For owner drivers, fleet managers and transport businesses, extreme weather can affect vehicle availability, freight commitments, depot safety, claims documentation and renewal pricing. - read more
The updated Heavy Vehicle National Law framework is no longer just a future compliance milestone. With the new regime now in force across HVNL-participating jurisdictions, transport operators should treat safety management, driver fitness, maintenance discipline and record-keeping as live insurance issues, not merely operational requirements. - read more
Renewed movement on New South Wales emergency services levy reform is worth watching for transport businesses, even if the direct effect on truck insurance may not be immediate or uniform. The broader issue is affordability: when statutory charges are loaded onto insurance, they can influence whether businesses buy adequate cover, reduce limits, or leave parts of their operation exposed. - read more
Managing a fleet of trucks in Australia presents a unique set of challenges, especially when it comes to insurance. Fleet insurance is a critical component for the protection and financial stability of any trucking operation. Whether you're an independent owner-operator or manage a large fleet, understanding the nuances of fleet insurance can mean the difference between running a profitable business or facing unexpected financial burdens. - read more
Understanding truck insurance is crucial for anyone involved with commercial vehicles in Australia. Considering the significant investment that a truck represents, protecting this asset becomes a top priority for owners and operators. But truck insurance goes beyond safeguarding the vehicle itself; it plays a vital role in securing the financial foundation of a trucking business. - read more
Truck insurance is a critical aspect of owning a truck, but it can be overwhelming when you need to make a claim. Whether you're an owner-operator or a fleet manager, knowing what to do in case of an accident or damage can make a significant difference in the outcome of your claim. - read more
If you're a truck owner, having insurance is not just a formality—it's a crucial part of protecting your assets and livelihood. The sheer size and potential risks associated with trucks make insurance indispensable. However, having a policy is only half the battle. The real challenge often comes with making a claim, where many find themselves bogged down by complexities they weren't prepared for. - read more
Trucking plays a pivotal role in bolstering the economy, serving as the lifeblood that transports essential goods across vast distances. It is a profession that demands not just skill and precision, but also a deep understanding of the risks that come with the territory. Managing these risks effectively is crucial for the protection and continuation of your operations. - read more
Knowledgebase
Double Indemnity: A clause or provision in a life insurance policy that doubles the payout in cases of accidental death.
