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Whether you’d like to explore Truck Insurance Online options, check your eligibility, or learn more about our referral services, we’re here to assist. You can start your enquiry online and connect directly with a licensed professional suited to your needs.

We also value your feedback and suggestions — they help us continually improve the Truck Insurance Online experience and ensure our services meet the needs of our users.

For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.

Contact Details

Mailing Address:
PO Box 1183
Palm Beach, Queensland, Australia 4221

Office Location:
43 Larch Street
Tallebudgera, Queensland, Australia 4228

Complaints Handling

If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.

If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:

For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):

Privacy and Information Handling

Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.

Licensing and Regulatory Information

This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.

Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).

For more information about licensing and regulatory matters, please visit the ASIC website.

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Insurance News

Why Fatigue Management Is Again a Truck Insurance Issue
Why Fatigue Management Is Again a Truck Insurance Issue
26 Aug 2026: Paige Estritori
Recent heavy vehicle compliance activity has again put fatigue management near the top of the risk agenda for Australian transport operators. While enforcement is usually framed as a road safety issue, it also has a direct insurance dimension. Insurers assessing truck insurance risk increasingly look beyond the vehicle itself and ask how well the business controls driver behaviour, scheduling pressure, maintenance downtime and record-keeping. - read more
Why Load Restraint Compliance Now Matters for Truck Insurance
Why Load Restraint Compliance Now Matters for Truck Insurance
19 Aug 2026: Paige Estritori
Renewed attention on heavy vehicle load restraint is a timely reminder that insurance risk does not begin and end with the truck itself. For owner drivers, fleet operators and transport businesses, the way freight is secured can influence roadside compliance outcomes, liability exposure, claim investigations and even future premium negotiations. - read more
Insurance Complaint Trends Put Claims Discipline Back in Focus
Insurance Complaint Trends Put Claims Discipline Back in Focus
12 Aug 2026: Paige Estritori
Fresh attention on insurance complaints data is a timely warning for truck operators: the quality of your policy set-up and claim preparation can matter just as much as the premium you pay. While complaint volumes across insurance are influenced by many factors, including weather events, repair delays and affordability pressure, the practical lesson for transport businesses is clear. - read more
Insurer Results Improve, but Truck Premium Pressure Remains
Insurer Results Improve, but Truck Premium Pressure Remains
04 Aug 2026: Paige Estritori
Recent industry attention on APRA’s latest general insurance performance data points to a market that is in better financial shape than it was during the peak of inflation, catastrophe losses and repair cost volatility. For truck operators, however, the message is not that premiums will automatically fall. It is that renewals may become more negotiable for well-managed risks, while poorly documented fleets could still face tough pricing and tighter conditions. - read more
Why Roadworthiness Is Becoming an Insurance Priority for Truck Operators
Why Roadworthiness Is Becoming an Insurance Priority for Truck Operators
28 Jul 2026: Paige Estritori
Recent roadworthiness activity across the heavy vehicle sector is a timely reminder that maintenance is not only a compliance issue. For owner drivers, fleet managers and transport businesses, the condition of a truck can directly affect insurance affordability, policy conditions and the smooth handling of claims. - read more
Truck Insurance Articles

Does Truck Insurance Cover Freight? Understanding Goods in Transit and Cargo Cover
Does Truck Insurance Cover Freight? Understanding Goods in Transit and Cargo Cover
Truck insurance does not always cover the freight being carried. This guide explains the difference between vehicle cover, goods in transit insurance and cargo cover, and what Australian truck operators should check before relying on a policy. - read more
Comprehensive Truck Cover: A Coverage Option You Can’t Afford to Ignore
Comprehensive Truck Cover: A Coverage Option You Can’t Afford to Ignore
If you own a truck, you know that life on the road can be unpredictable. From unexpected weather conditions to accidents and theft, the risks are plentiful. That's why comprehensive truck insurance is more than just a necessity—it's a smart financial safeguard. While many truck owners may opt for basic coverage to save on premiums, comprehensive coverage ensures your vehicle is protected from a wide range of hazards, providing peace of mind in an ever-uncertain world. - read more
Managing Downtime: Financial Tips for Truck Operators During Insurance Claims
Managing Downtime: Financial Tips for Truck Operators During Insurance Claims
As vital cogs in the supply chain, truck operators know that time is money. However, when the unexpected strikes and insurance claims become a reality, operators are thrust into a web of challenges that can bring even the most robust wheels to a halt. Facing a labyrinth of bureaucratic processes, truck operators must navigate the tumultuous waters of insurance claims, all while their primary source of income sits idle. - read more
5 Tips for Finding the Most Cost-Effective Truck Insurance in Australia
5 Tips for Finding the Most Cost-Effective Truck Insurance in Australia
For truck owners and operators traversing the unique and varied landscapes of Australia, securing the right insurance isn't just a regulatory necessity—it's a vital component of their business's livelihood. The heavy haulage industry faces distinctive challenges and risks, from navigating narrow country roads to complying with strict transport regulations, each requiring tailored insurance solutions. Understanding the critical balance between comprehensive coverage and cost-effectiveness can mark the difference between business stability and financial vulnerability in an already competitive market. - read more
Understanding Your Coverage: Tips for Truck Insurance Claims in Australia
Understanding Your Coverage: Tips for Truck Insurance Claims in Australia
Trucking across the diverse landscapes of Australia comes with its unique set of challenges and risks. As the lifeline of the Australian economy, the trucking industry faces various hazards, from long-haul fatigue to unpredictable weather conditions. Understanding truck insurance and the complexities of its claims process is vital for anyone operating within this essential sector. - read more

Knowledgebase
Public Liability Insurance:
Insurance which provides protection against liability to third parties.