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Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
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Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
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Recent heavy vehicle compliance activity has again put fatigue management near the top of the risk agenda for Australian transport operators. While enforcement is usually framed as a road safety issue, it also has a direct insurance dimension. Insurers assessing truck insurance risk increasingly look beyond the vehicle itself and ask how well the business controls driver behaviour, scheduling pressure, maintenance downtime and record-keeping. - read more
Renewed attention on heavy vehicle load restraint is a timely reminder that insurance risk does not begin and end with the truck itself. For owner drivers, fleet operators and transport businesses, the way freight is secured can influence roadside compliance outcomes, liability exposure, claim investigations and even future premium negotiations. - read more
Fresh attention on insurance complaints data is a timely warning for truck operators: the quality of your policy set-up and claim preparation can matter just as much as the premium you pay. While complaint volumes across insurance are influenced by many factors, including weather events, repair delays and affordability pressure, the practical lesson for transport businesses is clear. - read more
Recent industry attention on APRA’s latest general insurance performance data points to a market that is in better financial shape than it was during the peak of inflation, catastrophe losses and repair cost volatility. For truck operators, however, the message is not that premiums will automatically fall. It is that renewals may become more negotiable for well-managed risks, while poorly documented fleets could still face tough pricing and tighter conditions. - read more
Recent roadworthiness activity across the heavy vehicle sector is a timely reminder that maintenance is not only a compliance issue. For owner drivers, fleet managers and transport businesses, the condition of a truck can directly affect insurance affordability, policy conditions and the smooth handling of claims. - read more
If you own a truck, you know that life on the road can be unpredictable. From unexpected weather conditions to accidents and theft, the risks are plentiful. That's why comprehensive truck insurance is more than just a necessity—it's a smart financial safeguard. While many truck owners may opt for basic coverage to save on premiums, comprehensive coverage ensures your vehicle is protected from a wide range of hazards, providing peace of mind in an ever-uncertain world. - read more
Truck owners require insurance cover that can protect them from unexpected financial loss. However, finding the best coverage and policies can be a daunting task, especially for truck owners who are not familiar with insurance policies and coverage requirements. This is why truck owners need the services of a specialist insurance broker who can guide them through the process of finding the right insurance coverage. - read more
Managing a fleet of trucks in Australia presents a unique set of challenges, especially when it comes to insurance. Fleet insurance is a critical component for the protection and financial stability of any trucking operation. Whether you're an independent owner-operator or manage a large fleet, understanding the nuances of fleet insurance can mean the difference between running a profitable business or facing unexpected financial burdens. - read more
In Australia, trucking plays a vital role in keeping the economy on the move, often covering vast distances across the country. Therefore, securing the right truck insurance is not just a legal requirement but also a financial safeguard for operators and businesses. Truck insurance provides coverage for risks associated with operating commercial vehicles, protecting against damages, theft, and liability. - read more
A truck insurance policy schedule, PDS and endorsements set out what is covered, what is excluded, what limits apply and what obligations you must meet. This guide explains how Australian truck operators can review policy documents before buying, renewing or lodging a claim. - read more
Knowledgebase
Grace Period: A time period after the premium is due during which an insurance policy remains in force even if the premium has not yet been paid.