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Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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In a recent analysis by AM Best, Australia's top ten non-life insurers have reported a substantial 11.1% increase in insurance services revenue, reaching nearly $46 billion in their latest annual results. This growth underscores the resilience and adaptability of the Australian insurance industry amidst a complex and evolving risk landscape. - read more
Aon's third-quarter Global Insurance Market Insights report reveals a continued softening of insurance prices in Australia, presenting a strategic opportunity for businesses to enhance their risk transfer programs. The report notes significant rate reductions, particularly in property cover, where prices have decreased by 11% to 20% due to abundant market capacity. - read more
Western Australia's transport industry is advocating for the state government to implement more stringent heavy vehicle licensing requirements, aiming to improve road safety and ensure driver competency. This initiative follows South Australia's recent reforms, which introduced tougher conditions for truck drivers after a tragic triple fatality in 2024. - read more
Insuregroup, a specialist insurance brokerage serving the transport and logistics sector, has reported a 25% year-on-year increase in truck insurance policies, surpassing 10,000 policies processed since its inception. This growth underscores the rising demand for comprehensive insurance solutions as freight activity intensifies and regulatory scrutiny tightens across Australia. - read more
The Australian Prudential Regulation Authority (APRA) has taken decisive action to address significant premium increases in the commercial auto insurance sector by freezing unjustified baseline premium hikes exceeding 25%. This intervention aims to protect independent transport operators and logistics enterprises from immediate financial strain and potential insolvency. - read more
Managing a fleet of trucks is a complex endeavor that marries mechanical savvy with acute financial acumen. Every truck owner and operator in Australia grapples with the high-stakes decision of whether to invest in new vehicles or to repair and maintain their existing fleet. This predicament is not just about vehicle performance. It's a significant financial consideration that impacts the bottom line of any transport-centric business. - read more
In Australia, trucking plays a vital role in keeping the economy on the move, often covering vast distances across the country. Therefore, securing the right truck insurance is not just a legal requirement but also a financial safeguard for operators and businesses. Truck insurance provides coverage for risks associated with operating commercial vehicles, protecting against damages, theft, and liability. - read more
For truck owners and operators traversing the unique and varied landscapes of Australia, securing the right insurance isn't just a regulatory necessity—it's a vital component of their business's livelihood. The heavy haulage industry faces distinctive challenges and risks, from navigating narrow country roads to complying with strict transport regulations, each requiring tailored insurance solutions. Understanding the critical balance between comprehensive coverage and cost-effectiveness can mark the difference between business stability and financial vulnerability in an already competitive market. - read more
Trucking plays a pivotal role in bolstering the economy, serving as the lifeblood that transports essential goods across vast distances. It is a profession that demands not just skill and precision, but also a deep understanding of the risks that come with the territory. Managing these risks effectively is crucial for the protection and continuation of your operations. - read more
Truck insurance is a critical aspect of business for Australian truck owners and operators. It offers invaluable peace of mind and financial security in the event of accidents, theft, or other unforeseen circumstances that can impact your vehicles. Given the significant investment that trucks represent, the right insurance coverage can often be the defining factor between operational success and financial strain. - read more
Knowledgebase
Insurance Policy Excess: The amount you will have to contribute when you make a claim.
