We also value your feedback and suggestions — they help us continually improve the Truck Insurance Online experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
Follow us!
We are a proud member of the Financial Services Online network!
Connect with us on your favourite social media platform for the latest financial news, views, resources and information.
Recent heavy vehicle compliance activity has again put fatigue management near the top of the risk agenda for Australian transport operators. While enforcement is usually framed as a road safety issue, it also has a direct insurance dimension. Insurers assessing truck insurance risk increasingly look beyond the vehicle itself and ask how well the business controls driver behaviour, scheduling pressure, maintenance downtime and record-keeping. - read more
Renewed attention on heavy vehicle load restraint is a timely reminder that insurance risk does not begin and end with the truck itself. For owner drivers, fleet operators and transport businesses, the way freight is secured can influence roadside compliance outcomes, liability exposure, claim investigations and even future premium negotiations. - read more
Fresh attention on insurance complaints data is a timely warning for truck operators: the quality of your policy set-up and claim preparation can matter just as much as the premium you pay. While complaint volumes across insurance are influenced by many factors, including weather events, repair delays and affordability pressure, the practical lesson for transport businesses is clear. - read more
Recent industry attention on APRA’s latest general insurance performance data points to a market that is in better financial shape than it was during the peak of inflation, catastrophe losses and repair cost volatility. For truck operators, however, the message is not that premiums will automatically fall. It is that renewals may become more negotiable for well-managed risks, while poorly documented fleets could still face tough pricing and tighter conditions. - read more
Recent roadworthiness activity across the heavy vehicle sector is a timely reminder that maintenance is not only a compliance issue. For owner drivers, fleet managers and transport businesses, the condition of a truck can directly affect insurance affordability, policy conditions and the smooth handling of claims. - read more
Managing a fleet of trucks in Australia presents a unique set of challenges, especially when it comes to insurance. Fleet insurance is a critical component for the protection and financial stability of any trucking operation. Whether you're an independent owner-operator or manage a large fleet, understanding the nuances of fleet insurance can mean the difference between running a profitable business or facing unexpected financial burdens. - read more
Truck insurance is a critical aspect of business for Australian truck owners and operators. It offers invaluable peace of mind and financial security in the event of accidents, theft, or other unforeseen circumstances that can impact your vehicles. Given the significant investment that trucks represent, the right insurance coverage can often be the defining factor between operational success and financial strain. - read more
Managing a fleet of trucks is a complex endeavor that marries mechanical savvy with acute financial acumen. Every truck owner and operator in Australia grapples with the high-stakes decision of whether to invest in new vehicles or to repair and maintain their existing fleet. This predicament is not just about vehicle performance. It's a significant financial consideration that impacts the bottom line of any transport-centric business. - read more
Understanding truck insurance is crucial for anyone involved with commercial vehicles in Australia. Considering the significant investment that a truck represents, protecting this asset becomes a top priority for owners and operators. But truck insurance goes beyond safeguarding the vehicle itself; it plays a vital role in securing the financial foundation of a trucking business. - read more
Truck insurance is a critical aspect of owning a truck, but it can be overwhelming when you need to make a claim. Whether you're an owner-operator or a fleet manager, knowing what to do in case of an accident or damage can make a significant difference in the outcome of your claim. - read more
Knowledgebase
Subrogation: The process by which an insurance company seeks to recover the amount paid to the policyholder from a third party responsible for the loss.
