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Whether you’d like to explore Truck Insurance Online options, check your eligibility, or learn more about our referral services, we’re here to assist. You can start your enquiry online and connect directly with a licensed professional suited to your needs.

We also value your feedback and suggestions — they help us continually improve the Truck Insurance Online experience and ensure our services meet the needs of our users.

For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.

Contact Details

Mailing Address:
PO Box 1183
Palm Beach, Queensland, Australia 4221

Office Location:
43 Larch Street
Tallebudgera, Queensland, Australia 4228

Complaints Handling

If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.

If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:

For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):

Privacy and Information Handling

Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.

Licensing and Regulatory Information

This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.

Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).

For more information about licensing and regulatory matters, please visit the ASIC website.

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Insurance News

Escalating Claims Costs Impact Trucking Insurance in Australia
Escalating Claims Costs Impact Trucking Insurance in Australia
25 May 2026: Paige Estritori
The Australian trucking industry is currently grappling with a significant rise in insurance claims costs, leading to increased premiums and prompting operators to reassess their risk management strategies. This trend mirrors global patterns where the financial repercussions of truck accidents have intensified over the past decade. - read more
Human Error Identified as Primary Factor in Major Truck Accidents
Human Error Identified as Primary Factor in Major Truck Accidents
25 May 2026: Paige Estritori
A recent report backed by National Transport Insurance (NTI) has identified human error as the predominant cause of major truck accidents in Australia. The findings underscore the critical need for enhanced driver training and the implementation of comprehensive safety measures within the transport industry. - read more
NTI Updates Transport Pack to Support Transport Industry Amid Challenges
NTI Updates Transport Pack to Support Transport Industry Amid Challenges
17 May 2026: Paige Estritori
National Transport Insurance (NTI), Australia's leading truck insurer, has recently refreshed its Transport Pack to better support the transport industry during a period marked by significant challenges. With nearly five decades of industry experience, NTI is leveraging its extensive data to offer solutions tailored to the current needs of transport operators. - read more
Australian Motor Fleets Embrace Telematics to Boost Safety and Control Costs
Australian Motor Fleets Embrace Telematics to Boost Safety and Control Costs
17 May 2026: Paige Estritori
In response to escalating insurance premiums and stringent safety regulations, Australian motor fleet operators are increasingly turning to telematics technology. This shift is particularly evident in sectors with high operational risks and compliance requirements, such as the resources industry. - read more
Australian Insurers Experience Significant Revenue Growth Amidst Market Resilience
Australian Insurers Experience Significant Revenue Growth Amidst Market Resilience
09 May 2026: Paige Estritori
In a recent analysis by AM Best, Australia's top ten non-life insurers have reported a substantial 11.1% increase in insurance services revenue, reaching nearly $46 billion in their latest annual results. This growth underscores the resilience and adaptability of the Australian insurance industry amidst a complex and evolving risk landscape. - read more
Truck Insurance Articles

Investing in Your Fleet: When to Buy New Trucks Vs. Repairing Old Ones
Investing in Your Fleet: When to Buy New Trucks Vs. Repairing Old Ones
Managing a fleet of trucks is a complex endeavor that marries mechanical savvy with acute financial acumen. Every truck owner and operator in Australia grapples with the high-stakes decision of whether to invest in new vehicles or to repair and maintain their existing fleet. This predicament is not just about vehicle performance. It's a significant financial consideration that impacts the bottom line of any transport-centric business. - read more
What Every Australian Truck Owner Needs to Know About Value Preservation
What Every Australian Truck Owner Needs to Know About Value Preservation
Welcome to our comprehensive guide on preserving the value of your investment as an Australian truck owner. Whether you’re in it for the long haul or planning to upgrade in the future, maintaining your truck's value is crucial. In this article, we're going to explore essential strategies that can help you safeguard the worth of your truck, ensuring that when the time comes to sell or trade, you’re poised to recoup the maximum value possible. - read more
Why truck owners need a specialist insurance broker
Why truck owners need a specialist insurance broker
Truck owners require insurance cover that can protect them from unexpected financial loss. However, finding the best coverage and policies can be a daunting task, especially for truck owners who are not familiar with insurance policies and coverage requirements. This is why truck owners need the services of a specialist insurance broker who can guide them through the process of finding the right insurance coverage. - read more
Heavy Haulage Insurance in Australia: Tailoring Your Policy for Maximum Benefit
Heavy Haulage Insurance in Australia: Tailoring Your Policy for Maximum Benefit
When it comes to heavy haulage insurance in Australia, many operators are under the impression that the cheapest policy is the way to go. However, this approach overlooks the essence of insurance as a protective investment into your business's future. Skimping on coverage can lead to catastrophic financial consequences in the event of an incident, far outweighing any initial savings made on premiums. - read more
Risk Management for Truckers: How the Right Insurance Can Protect Your Livelihood
Risk Management for Truckers: How the Right Insurance Can Protect Your Livelihood
Trucking plays a pivotal role in bolstering the economy, serving as the lifeblood that transports essential goods across vast distances. It is a profession that demands not just skill and precision, but also a deep understanding of the risks that come with the territory. Managing these risks effectively is crucial for the protection and continuation of your operations. - read more

Knowledgebase
Insurance Policy:
Broadly, the entire written contract of insurance. More narrowly, the basic written or printed document, as distinguished from the forms and endorsements added thereto.