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Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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Trucking plays a pivotal role in bolstering the economy, serving as the lifeblood that transports essential goods across vast distances. It is a profession that demands not just skill and precision, but also a deep understanding of the risks that come with the territory. Managing these risks effectively is crucial for the protection and continuation of your operations. - read more
Trucking accidents, while less frequent than passenger car incidents, carry significant repercussions due to the sheer size and logistics involved in commercial trucking operations. In Australia, the vast network of roadways that trucks navigate to deliver goods can often be the scene for a range of accidents. Rollovers, jackknifing, and collisions with other road occupants are comparatively common among these incidents. - read more
When it comes to heavy haulage insurance in Australia, many operators are under the impression that the cheapest policy is the way to go. However, this approach overlooks the essence of insurance as a protective investment into your business's future. Skimping on coverage can lead to catastrophic financial consequences in the event of an incident, far outweighing any initial savings made on premiums. - read more
For truck owners and operators traversing the unique and varied landscapes of Australia, securing the right insurance isn't just a regulatory necessity—it's a vital component of their business's livelihood. The heavy haulage industry faces distinctive challenges and risks, from navigating narrow country roads to complying with strict transport regulations, each requiring tailored insurance solutions. Understanding the critical balance between comprehensive coverage and cost-effectiveness can mark the difference between business stability and financial vulnerability in an already competitive market. - read more
When it comes to insuring your truck, there are many factors that go into determining your insurance premium. Insurance companies consider a wide range of factors when determining the cost of coverage, including the make and model of the truck, the age and driving history of the driver, and the level of coverage you choose. - read more
In a recent legal development, the Federal Court of Australia dismissed an appeal by a logging truck driver, Mr. Bradley Henschke, concerning his insurance claim through the Australian Retirement Trust. The case, Henschke v Australian Retirement Trust [2026] FCA 80, highlights the critical importance of understanding the specifics of insurance coverage within superannuation accounts. - read more
The National Truck Accident Research Centre (NTARC) has released its 2025 Major Incident Investigation Report, shedding light on the primary human factors contributing to significant truck crashes across Australia. The findings emphasize the critical roles of inattention, distraction, and inappropriate speed in these incidents, underscoring the necessity for targeted safety interventions within the transport industry. - read more
The Insurance Council of Australia (ICA) has released a comprehensive report titled 'Motor Insurance Policy Paper – A Roadmap for Reducing Rising Premiums,' addressing the significant 42% increase in comprehensive motor insurance premiums since 2019. This surge has brought the average annual premium to $1,052 in 2024, prompting the need for coordinated action to alleviate the financial burden on consumers. - read more
The Australian Financial Complaints Authority (AFCA) has recently ruled in favour of a truck owner whose insurance claim was initially denied following an engine overheating incident. This decision underscores the complexities surrounding insurance claims related to driver negligence and mechanical failures. - read more
The Australian Financial Complaints Authority (AFCA) has recently upheld an insurer's decision to deny a truck theft claim, citing misrepresentation of the insured's insurance history. This ruling highlights the critical importance of accurate disclosure when obtaining insurance coverage. - read more
Public Liability Insurance: A very broad term for insurance covering liability exposures for individuals and business owners. It provides broad coverage, generally including all exposures for property damage and bodily injury.
