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Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
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Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
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The updated Heavy Vehicle National Law framework is no longer just a future compliance milestone. With the new regime now in force across HVNL-participating jurisdictions, transport operators should treat safety management, driver fitness, maintenance discipline and record-keeping as live insurance issues, not merely operational requirements. - read more
Renewed movement on New South Wales emergency services levy reform is worth watching for transport businesses, even if the direct effect on truck insurance may not be immediate or uniform. The broader issue is affordability: when statutory charges are loaded onto insurance, they can influence whether businesses buy adequate cover, reduce limits, or leave parts of their operation exposed. - read more
Recent heavy vehicle compliance activity has again put fatigue management near the top of the risk agenda for Australian transport operators. While enforcement is usually framed as a road safety issue, it also has a direct insurance dimension. Insurers assessing truck insurance risk increasingly look beyond the vehicle itself and ask how well the business controls driver behaviour, scheduling pressure, maintenance downtime and record-keeping. - read more
Renewed attention on heavy vehicle load restraint is a timely reminder that insurance risk does not begin and end with the truck itself. For owner drivers, fleet operators and transport businesses, the way freight is secured can influence roadside compliance outcomes, liability exposure, claim investigations and even future premium negotiations. - read more
Fresh attention on insurance complaints data is a timely warning for truck operators: the quality of your policy set-up and claim preparation can matter just as much as the premium you pay. While complaint volumes across insurance are influenced by many factors, including weather events, repair delays and affordability pressure, the practical lesson for transport businesses is clear. - read more
Not only is the Australian trucking industry a critical player in keeping the country's economy moving, but truck owners and operators also experience a unique set of financial challenges. From fluctuating fuel prices to the costs associated with vehicle maintenance, running a trucking business requires thorough financial planning and management. - read more
Public liability insurance is a type of insurance that provides coverage for your trucking business in the event of an accident or incident in which your business is deemed at fault and causes damage or injury to a third party. This insurance will cover the legal expenses and compensation costs that may arise as a result of such incidents. - read more
When it comes to heavy haulage insurance in Australia, many operators are under the impression that the cheapest policy is the way to go. However, this approach overlooks the essence of insurance as a protective investment into your business's future. Skimping on coverage can lead to catastrophic financial consequences in the event of an incident, far outweighing any initial savings made on premiums. - read more
Welcome to our comprehensive guide on preserving the value of your investment as an Australian truck owner. Whether you’re in it for the long haul or planning to upgrade in the future, maintaining your truck's value is crucial. In this article, we're going to explore essential strategies that can help you safeguard the worth of your truck, ensuring that when the time comes to sell or trade, you’re poised to recoup the maximum value possible. - read more
Truck insurance in Australia can include legally required cover, registration-linked CTP and optional commercial protections. This guide explains what is generally mandatory, what is usually optional and why transport contracts may require more cover than the law itself. - read more
Knowledgebase
Term Life Insurance: A form of life insurance that is a pure protection policy with no cash or maturity value which lasts for a specific length of time, called a term.