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For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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The Australian Competition and Consumer Commission (ACCC) has intervened to prevent Insurance Australia Group (IAG) from acquiring the insurance operations of the Royal Automobile Club of Western Australia (RAC WA). The proposed $1.35 billion transaction raised significant competition concerns, prompting the ACCC to act in the interest of consumers and the broader insurance market. - read more
The Australian Financial Complaints Authority (AFCA) has determined that a broker breached its duty of care, resulting in the denial of a truck damage claim due to the driver's inexperience. This case underscores the critical importance of brokers thoroughly understanding and communicating policy exclusions to their clients. - read more
Daimler Truck Financial Services and Geico Insurance have partnered to launch 'Connected Insurance,' a data-driven, telematics-based program designed to assist Freightliner and Western Star owner-operators and small fleets in reducing their commercial vehicle insurance costs while promoting safer driving practices. - read more
In March 2026, the Australian Prudential Regulation Authority (APRA) took decisive action to address significant premium hikes in the commercial auto insurance sector. Responding to widespread industry concerns, APRA issued emergency regulations to freeze unjustified baseline premium increases exceeding 25%, pending external review. This intervention aims to protect independent transport operators and logistics enterprises from immediate financial strain. - read more
The Australian trucking industry is currently grappling with a significant rise in insurance claims costs, leading to increased premiums and prompting operators to reassess their risk management strategies. This trend mirrors global patterns where the financial repercussions of truck accidents have intensified over the past decade. - read more
As vital cogs in the supply chain, truck operators know that time is money. However, when the unexpected strikes and insurance claims become a reality, operators are thrust into a web of challenges that can bring even the most robust wheels to a halt. Facing a labyrinth of bureaucratic processes, truck operators must navigate the tumultuous waters of insurance claims, all while their primary source of income sits idle. - read more
Truck owners require insurance cover that can protect them from unexpected financial loss. However, finding the best coverage and policies can be a daunting task, especially for truck owners who are not familiar with insurance policies and coverage requirements. This is why truck owners need the services of a specialist insurance broker who can guide them through the process of finding the right insurance coverage. - read more
Trucking accidents, while less frequent than passenger car incidents, carry significant repercussions due to the sheer size and logistics involved in commercial trucking operations. In Australia, the vast network of roadways that trucks navigate to deliver goods can often be the scene for a range of accidents. Rollovers, jackknifing, and collisions with other road occupants are comparatively common among these incidents. - read more
When it comes to insuring your truck, there are many factors that go into determining your insurance premium. Insurance companies consider a wide range of factors when determining the cost of coverage, including the make and model of the truck, the age and driving history of the driver, and the level of coverage you choose. - read more
Public liability insurance is a type of insurance that provides coverage for your trucking business in the event of an accident or incident in which your business is deemed at fault and causes damage or injury to a third party. This insurance will cover the legal expenses and compensation costs that may arise as a result of such incidents. - read more
Knowledgebase
Loss of Use: Insurance coverage that pays for the additional living expenses if your home is uninhabitable due to a covered loss.
