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Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
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Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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Trucking accidents, while less frequent than passenger car incidents, carry significant repercussions due to the sheer size and logistics involved in commercial trucking operations. In Australia, the vast network of roadways that trucks navigate to deliver goods can often be the scene for a range of accidents. Rollovers, jackknifing, and collisions with other road occupants are comparatively common among these incidents. - read more
If you're a truck owner, having insurance is not just a formality—it's a crucial part of protecting your assets and livelihood. The sheer size and potential risks associated with trucks make insurance indispensable. However, having a policy is only half the battle. The real challenge often comes with making a claim, where many find themselves bogged down by complexities they weren't prepared for. - read more
Not only is the Australian trucking industry a critical player in keeping the country's economy moving, but truck owners and operators also experience a unique set of financial challenges. From fluctuating fuel prices to the costs associated with vehicle maintenance, running a trucking business requires thorough financial planning and management. - read more
When it comes to insuring your truck, there are many factors that go into determining your insurance premium. Insurance companies consider a wide range of factors when determining the cost of coverage, including the make and model of the truck, the age and driving history of the driver, and the level of coverage you choose. - read more
If you own a truck, you know that life on the road can be unpredictable. From unexpected weather conditions to accidents and theft, the risks are plentiful. That's why comprehensive truck insurance is more than just a necessity—it's a smart financial safeguard. While many truck owners may opt for basic coverage to save on premiums, comprehensive coverage ensures your vehicle is protected from a wide range of hazards, providing peace of mind in an ever-uncertain world. - read more
Insuregroup, a specialist insurance brokerage serving Australia's transport and logistics sector, has recently achieved a significant milestone by processing over 10,000 insurance policies since its inception. This accomplishment includes a 25% year-on-year increase in policy count, highlighting the escalating demand for comprehensive truck insurance solutions among Australian freight operators. - read more
In a significant move towards regulatory consistency, Queensland has transferred its heavy vehicle compliance responsibilities to the National Heavy Vehicle Regulator (NHVR). This transition aligns Queensland with New South Wales, Victoria, South Australia, Tasmania, and the Australian Capital Territory, all of which have already integrated their heavy vehicle regulations under the NHVR's oversight. - read more
As Australia enters the summer holiday season, insurers and transport specialists are raising alarms about heightened road risks resulting from the convergence of increased freight activity and holiday travel. This period sees a significant uptick in both passenger vehicles and heavy trucks on the roads, amplifying the potential for accidents and safety incidents. - read more
Australia's transport and haulage sector is currently navigating a period of heightened operational risk, marked by an uptick in both the frequency and severity of motor collision claims. This trend underscores the pressing need for fleet operators to adopt proactive risk management strategies and leverage advanced insurance solutions to safeguard their operations. - read more
The Australian Trucking Association (ATA) has proudly announced the recipients of the 2025 National Trucking Industry Awards, recognising outstanding contributions and achievements within the sector. These awards highlight the dedication and excellence of individuals and organisations that drive the industry forward. - read more