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Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
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Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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Fresh insurance industry attention on severe weather preparation is a timely reminder for transport operators that storm, flood, hail and bushfire exposure is not just a seasonal inconvenience. For owner drivers, fleet managers and transport businesses, extreme weather can affect vehicle availability, freight commitments, depot safety, claims documentation and renewal pricing. - read more
The updated Heavy Vehicle National Law framework is no longer just a future compliance milestone. With the new regime now in force across HVNL-participating jurisdictions, transport operators should treat safety management, driver fitness, maintenance discipline and record-keeping as live insurance issues, not merely operational requirements. - read more
Renewed movement on New South Wales emergency services levy reform is worth watching for transport businesses, even if the direct effect on truck insurance may not be immediate or uniform. The broader issue is affordability: when statutory charges are loaded onto insurance, they can influence whether businesses buy adequate cover, reduce limits, or leave parts of their operation exposed. - read more
Recent heavy vehicle compliance activity has again put fatigue management near the top of the risk agenda for Australian transport operators. While enforcement is usually framed as a road safety issue, it also has a direct insurance dimension. Insurers assessing truck insurance risk increasingly look beyond the vehicle itself and ask how well the business controls driver behaviour, scheduling pressure, maintenance downtime and record-keeping. - read more
Renewed attention on heavy vehicle load restraint is a timely reminder that insurance risk does not begin and end with the truck itself. For owner drivers, fleet operators and transport businesses, the way freight is secured can influence roadside compliance outcomes, liability exposure, claim investigations and even future premium negotiations. - read more
The trucking industry serves as a critical artery in the economy, propelling goods and services across the nation. Truck owners and operators face unique challenges on the road, where every delivery is met with potential risks. Recognizing these hazards is the first step toward securing not just your vehicle, but your livelihood as well. - read more
Welcome to our comprehensive guide on preserving the value of your investment as an Australian truck owner. Whether you’re in it for the long haul or planning to upgrade in the future, maintaining your truck's value is crucial. In this article, we're going to explore essential strategies that can help you safeguard the worth of your truck, ensuring that when the time comes to sell or trade, you’re poised to recoup the maximum value possible. - read more
Truck insurance is an important business cost for operators who rely on commercial vehicles. Understanding common purchasing mistakes can help you assess policies more carefully and reduce the risk of gaps when accidents, theft, cargo issues or other unexpected events occur. - read more
Truck insurance in Australia can include legally required cover, registration-linked CTP and optional commercial protections. This guide explains what is generally mandatory, what is usually optional and why transport contracts may require more cover than the law itself. - read more
In Australia, trucking plays a vital role in keeping the economy on the move, often covering vast distances across the country. Therefore, securing the right truck insurance is not just a legal requirement but also a financial safeguard for operators and businesses. Truck insurance provides coverage for risks associated with operating commercial vehicles, protecting against damages, theft, and liability. - read more
Knowledgebase
Claim Adjuster: An insurance professional who investigates and evaluates insurance claims to determine the amount the insurance company should pay.